EN

User Agreement

1. Introduction


Welcome to Synex Labs, operated by CIPHERHUB SYSTEMS LTD ("we," "our," "us"). By accessing and using our website https://synexlabs.com and related services, you agree to these Terms of Service ("Terms"). These Terms outline the rights and obligations of all parties involved and establish the legal framework governing your use of our services. If you do not agree to these Terms, please refrain from using our website and services. Should you have any questions, please contact us directly.


2. Company Information


CIPHERHUB SYSTEMS LTD

Company Number: 15489665

Registered Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF


We are a UK-registered company providing professional software and development solutions globally. Our services are designed to meet the highest standards of quality and compliance.


3. Services Offered


Synex Labs specializes in delivering tailored software and coding solutions. Our primary offerings include:


  • Software Development: Creating robust, scalable, and efficient software solutions customized to your business requirements.

  • Custom Coding Solutions: Development of specific code modules or scripts for integration into existing systems.

  • Application Design and Deployment: Comprehensive application lifecycle management, from design to deployment and post-deployment support.

  • Technical Consultation: Expert guidance and support for planning and executing technology projects.

All services are delivered in accordance with project-specific agreements and timelines, ensuring client satisfaction and transparency.


4. Account Registration


To access certain features of our services, you may be required to create an account. By registering, you agree to:


  • Provide Accurate Information: Ensure that all details provided during registration are true, complete, and up-to-date.

  • Protect Your Credentials: Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access or security breaches.

  • Use Responsibly: Refrain from sharing your account with others or using it for any unlawful activities.

Failure to comply with these requirements may result in suspension or termination of your account.


5. User Responsibilities


By using Synex Labs, you agree to:


  • Use our services in compliance with applicable laws and regulations.

  • Refrain from activities that could damage, disrupt, or compromise the integrity of our services or systems.

  • Not attempt to reverse engineer, decompile, or exploit proprietary code or software provided by Synex Labs.

  • Respect intellectual property rights and adhere to licensing agreements for any deliverables provided.

Misuse of our services may result in immediate suspension or termination and potential legal action.


You are responsible for ensuring their use of the Website is lawful and in accordance with these Terms. Misuse may result in termination, suspension, or legal enforcement.
If someone else accesses our Service using your credentials or internet connection, you remain fully responsible for all activity conducted.
Our services are not offered to, or directed at, individuals or entities located in the United Kingdom. We do not promote, supply, or deliver any goods or services within the territory of the UK. No part of our service infrastructure, fulfillment, or delivery is carried out from within the United Kingdom, nor are our services intended for UK residents or UK-based users.


6. Payment Terms


6.1. Pricing and Payment Methods: Service fees are transparently listed on our website or communicated during consultation. Payments are accepted in multiple currencies, including GBP, USD, and EUR, with the available options displayed at checkout or invoicing.


6.2. Refund Policy: Refunds are evaluated on a case-by-case basis and may not be offered for services already rendered. Clients are encouraged to review project terms thoroughly before proceeding.


6.4. Account Balance: Users may top up their account balance on the Synex Labs platform, which can then be used to pay for available services, including custom orders.


6.5. Balance Use and Restrictions: Account balances are non-withdrawable and non-refundable but remain available for future purchases of products or services when available on the platform.


7. Intellectual Property


7.1. Ownership: All intellectual property related to code, software, and deliverables created by CIPHERHUB SYSTEMS LTD remains the sole property of the company unless explicitly transferred through a written agreement.


7.2. Licensing: Upon full payment and project completion, clients are granted a limited, non-exclusive, and non-transferable license to use the deliverables as specified in the agreement. Unauthorized distribution or modification is strictly prohibited.


8. Confidentiality


Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This includes, but is not limited to, business strategies, technical data, and project documentation. The obligation of confidentiality extends beyond the termination of these Terms.


9. Limitation of Liability


To the fullest extent permitted by law:


  • CIPHERHUB SYSTEMS LTD is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

  • Our total liability for any claim is limited to the amount paid by the client for the specific service in question.

10. Privacy and Data Protection


We are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For details on how we handle your information, please refer to our Privacy Policy.


11. Termination


We reserve the right to suspend or terminate your access to our services for:


  • Breach of these Terms or other applicable policies.

  • Non-payment of invoices.

  • Engagement in activities that harm our systems or reputation.

Upon termination, clients must cease using our services and delete any proprietary materials provided.


12. Governing Law and Jurisdiction


These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be resolved exclusively in the courts of England and Wales.


13. Changes to These Terms


We may amend these Terms to reflect changes in our services or legal requirements. Updated Terms will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.


14. Contact Us


If you have any questions or require assistance regarding these Terms, please contact us:


  • Email: [email protected]

  • Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

Effective Date: 20.01.2025