EN

User Agreement

1. Introduction


Welcome to Synex Labs, operated by CIPHERHUB SYSTEMS LTD ("we," "our," "us"). By accessing and using our website https://synexlabs.com and related services, you agree to these Terms of Service ("Terms"). These Terms outline the rights and obligations of all parties involved and establish the legal framework governing your use of our services. If you do not agree to these Terms, please refrain from using our website and services. Should you have any questions, please contact us directly.


2. Company Information


CIPHERHUB SYSTEMS LTD

Company Number: 15489665

Registered Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF


We are a UK-registered company providing professional software and development solutions globally. Our services are designed to meet the highest standards of quality and compliance.


3. Services Offered


Synex Labs provides a wide range of professional software development and blockchain-related solutions designed to meet individual and enterprise-level requirements.
All services are delivered by CIPHERHUB SYSTEMS LTD under clearly defined project scopes, estimates, and timeframes, ensuring transparency and quality at every stage.


Our primary services include:


3.1. Custom Development


Users can submit a detailed description of their technical requirements or project idea through our platform.
An initial estimate will be prepared based on the provided brief. Once approved, a corresponding payment will be required to initiate development.
The final cost is determined by the complexity, functionality, and development hours required to complete the task.


3.2. Code Quality Assessment


Clients may submit existing codebases for professional analysis.
Our engineers evaluate structural integrity, readability, scalability, and overall code hygiene.
A comprehensive report is delivered containing identified issues, architectural observations, and actionable recommendations for optimization and performance improvement.


3.3. Bug Resolution


This service allows users to provide malfunctioning or incomplete code for troubleshooting and correction.
Depending on the identified issue, our team will fix the bugs directly or, where deeper logic flaws are found, refactor or rebuild parts of the codebase.
Each fix or improvement is accompanied by a short technical description outlining the issue and the solution implemented.


3.4. Smart Contracts (NFTs, Tokens, Marketplaces)


Synex Labs develops and deploys blockchain-based smart contracts for a variety of Web3 applications, including token standards (ERC-20, ERC-721, ERC-1155), NFT collections, and decentralized marketplace infrastructure.
All smart contract projects are delivered with full source code, deployment support, and optional integration into client ecosystems.


3.5. Blockchain Smart Contract Audits


We provide detailed technical audits of existing smart contracts to ensure compliance, functionality, and security.
Each audit includes vulnerability detection, code verification, and a formal audit report summarizing findings, risk levels, and suggested remediations.


All services are executed according to mutually agreed specifications and delivery timelines, with an emphasis on transparency, documentation, and communication throughout the process.


4. Account Registration


To access certain features of our services, you may be required to create an account. By registering, you agree to:


  • Provide Accurate Information: Ensure that all details provided during registration are true, complete, and up-to-date.

  • Protect Your Credentials: Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access or security breaches.

  • Use Responsibly: Refrain from sharing your account with others or using it for any unlawful activities.

Failure to comply with these requirements may result in suspension or termination of your account.


5. User Responsibilities


By using Synex Labs, you agree to:


  • Use our services in compliance with applicable laws and regulations.

  • Refrain from activities that could damage, disrupt, or compromise the integrity of our services or systems.

  • Not attempt to reverse engineer, decompile, or exploit proprietary code or software provided by Synex Labs.

  • Respect intellectual property rights and adhere to licensing agreements for any deliverables provided.

Misuse of our services may result in immediate suspension or termination and potential legal action.


You are responsible for ensuring their use of the Website is lawful and in accordance with these Terms. Misuse may result in termination, suspension, or legal enforcement.
If someone else accesses our Service using your credentials or internet connection, you remain fully responsible for all activity conducted.
Our services are not offered to, or directed at, individuals or entities located in the United Kingdom. We do not promote, supply, or deliver any goods or services within the territory of the UK. No part of our service infrastructure, fulfillment, or delivery is carried out from within the United Kingdom, nor are our services intended for UK residents or UK-based users.


6. Payment Terms


6.1. Pricing and Payment Methods


Service fees are clearly displayed on the Synex Labs website or communicated during project quotation.
All prices are available in EUR (Euro), GBP (British Pound), USD (United States Dollar), and NOK (Norwegian Krone).
The currency for each transaction is determined at the time of checkout or invoicing and cannot be altered once payment is processed.
Payments are accepted via the approved methods listed on the platform, which may include card payments, bank transfers, or integrated payment processors.


6.2. Estimates and Project-Based Billing


For custom development services, payment is divided into two stages:


  • An initial payment for project estimation and analysis.

  • A subsequent payment (or series of payments) based on the final estimated project cost and development milestones.

6.3. Account Balance


Registered users may top up their Synex Labs account balance in any of the supported currencies.
Deposited funds can be used for paying invoices, requesting custom work, or purchasing other available services on the platform.


6.4. Balance Use and Restrictions


Funds deposited into a user’s account are non-withdrawable and non-refundable but remain available for future purchases of services or development work on the platform.
Balances are maintained in the currency originally selected during top-up and cannot be converted between currencies within the system.


6.5. Invoices and Taxation

Invoices are issued automatically upon successful payment and include a breakdown of applicable taxes, if any.
Clients are responsible for ensuring compliance with their local tax obligations based on their jurisdiction.


6.6. Late or Failed Payments


Failure to complete payment within the specified timeframe may result in suspension or cancellation of services.
Synex Labs reserves the right to withhold deliverables until full payment is received.


7. Intellectual Property


7.1. Ownership: All intellectual property related to code, software, and deliverables created by CIPHERHUB SYSTEMS LTD remains the sole property of the company unless explicitly transferred through a written agreement.


7.2. Licensing: Upon full payment and project completion, clients are granted a limited, non-exclusive, and non-transferable license to use the deliverables as specified in the agreement. Unauthorized distribution or modification is strictly prohibited.


8. Confidentiality


Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This includes, but is not limited to, business strategies, technical data, and project documentation. The obligation of confidentiality extends beyond the termination of these Terms.


9. Limitation of Liability


To the fullest extent permitted by law:


  • CIPHERHUB SYSTEMS LTD is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

  • Our total liability for any claim is limited to the amount paid by the client for the specific service in question.

10. Privacy and Data Protection


We are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For details on how we handle your information, please refer to our Privacy Policy.


11. Termination


We reserve the right to suspend or terminate your access to our services for:


  • Breach of these Terms or other applicable policies.

  • Non-payment of invoices.

  • Engagement in activities that harm our systems or reputation.

Upon termination, clients must cease using our services and delete any proprietary materials provided.


12. Governing Law and Jurisdiction


These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be resolved exclusively in the courts of England and Wales.


13. Changes to These Terms


We may amend these Terms to reflect changes in our services or legal requirements. Updated Terms will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.


14. Contact Us


If you have any questions or require assistance regarding these Terms, please contact us:


  • Email: [email protected]

  • Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

Effective Date: 20.01.2025