1. Introduction

Welcome to Synex Labs (hereinafter referred to as "Company," "platform," or "we"). Protecting your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect your personal data, as well as the rights you have in relation to your information.

By accessing and using our website (https://synexlabs.com), you consent to the terms of this Privacy Policy. If you have any questions or concerns about this policy or how we handle your data, please contact us at [email protected].

2. Applicability of the Privacy Policy

This Privacy Policy applies to all interactions with Synex Labs, including:

• Website Usage: Browsing, account creation, or interacting with the website as a guest or user.


• Service Transactions: Engaging in consultations, purchasing solutions, or utilizing technical services.


• Communications: Contacting us via email, support tickets, or other channels.


• User Content: Uploading, sharing, or interacting with content on our platform.

3. Data Controller Information

Synex Labs is operated by:

CIPHERHUB SYSTEMS LTD

Company Number: 15489665

Registered Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

As the data controller, we determine the purposes and methods of processing your personal data.

4. Data We Collect

We collect and process the following categories of personal data:

• Identity Information: Full name, date of birth, and identification details.


• Contact Information: Email address, phone number, and physical address.


• Financial Information: Payment details, transaction history, and billing information.


• Technical Data: IP address, device information, and browsing activity.


• Usage Data: Information on how you interact with our website and services.


• Communication Data: Details of inquiries, support tickets, and feedback.


• Marketing Preferences: Choices about receiving promotional communications.

5. Sources of Personal Data

Your personal data may be obtained:

• Directly from You: When you provide information during account registration, contact us, or use our services.


• Automatically: Through cookies, analytics tools, and log files when you interact with our website.


• From Third Parties: Such as payment processors or partners facilitating transactions.

6. Use of Personal Data

We use your personal data for the following purposes:

• Service Delivery: To provide and manage our software and coding solutions.


• Account Management: To create and maintain user accounts.


• Payment Processing: To facilitate transactions securely.


• Customer Support: To respond to inquiries and provide assistance.


• Legal Compliance: To fulfill regulatory obligations, such as anti-money laundering (AML) requirements.


• Marketing and Communication: To send newsletters, promotions, and updates with your consent.


• Website Improvements: To analyze user behavior and improve platform functionality.

7. Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual Necessity: To perform obligations under agreements with you.


• Legal Obligation: To comply with laws and regulations.


• Legitimate Interest: To enhance our services, ensure security, and prevent fraud.


• Consent: When you explicitly agree to receive marketing materials or participate in optional features.

8. Sharing of Personal Data

We may share your personal data with:

• Service Providers: Payment processors, IT support, and cloud hosting providers.


• Regulatory Authorities: When required by law or in response to valid legal requests.


• Business Partners: For joint projects or collaborative services, with your consent.

9. International Transfers

Your data may be transferred outside the UK or EEA for processing. In such cases, we ensure that adequate safeguards are in place, such as standard contractual clauses or equivalent mechanisms.

10. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, data will be securely deleted or anonymized.

11. Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request access to your personal data.


• Correction: Rectify inaccurate or incomplete information.


• Erasure: Request deletion of your personal data where applicable.


• Restriction: Limit how your data is processed.


• Objection: Object to specific types of processing, such as direct marketing.


• Data Portability: Receive your data in a structured, machine-readable format.


• Withdraw Consent: Revoke consent for processing where it was previously given.

To exercise these rights, contact us at [email protected].

12. Security Measures

We implement industry-standard security measures to protect your personal data against unauthorized access, loss, or misuse. However, no system can guarantee absolute security.

13. Automated Decision-Making

We may use automated systems to analyze data for purposes such as fraud detection or service personalization. You can request a review of any decisions made solely by automated means by contacting us.

14. Cookies

Our website uses cookies to enhance user experience and analyze performance. For more information, refer to our Cookie Policy.

15. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page, and significant updates will be communicated directly to users where required.

16. Contact Information

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]


• Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

Effective Date: 20.01.2025